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| Are You Sure You Really Need Your Secretary? |
By:
NickyWalker |
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The employment of a receptionist for a lot of small businesses can cost too much and for a home-based company it’s likely to be out of the question, but there is another option. With the increase of mobile technology and rise of the World Wide Web, lots seek to subcontract some of or all of their inbound phonecalls and so hire a telephone call answering service.
With the present days extremely competitive business world, businesses need to take advantage of all sources of business that present themselves, but many may be losing chances or possible sales without even knowing it. It is thought that around 4 out of 5 callers put the phone down if they hear a voicemail greeting. In other words, if a company is not able to manage their telephone calls and leaves it to the mercy of an answering machine, for every 10 potential clients, 8 could well be placing their business somewhere else to a rival.
Lots of small businesses and particularly sole-traders often like the flexibility that employing a telephone answering service provides them, for many in trades it means that they can actually be away from the office servicing their clients whilst all the time be happy in the knowledge that their clients are being answered professionally, quickly and politely. A good plumber may not have the best phone manner, particularly if he has just removed his head out from under a toilet to answer a call but by employing a telephone answering service the plumber can get on with what he knows best and service his clients.
Employees at virtual pa services usually work in small groups of 4 or 5 so that they can become familiar with each customer. When taking a call he or she will be directed by on screen guides on what details to obtain being anything from name, contact numbers, company names, reference numbers- whatever the client needs to run his or her organization successfully. The operators can then either send the message to the small business or can act like an in house receptionist and transfer the caller through.
For a tiny proportion of the cost of a permanent receptionist, the virtual PA deals with the call in the same manner.
About the Author:
Nicky has well over 10 years know-how in http://www.toomanycalls.co.uk services. Having been employed for some of the largest businesses in Britain and now devotes his time and knowledge to assisting new and start up companies. |
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